Policies
Return & Damage Policy
Our commitment to handcrafted quality, thorough pre-dispatch inspection, and clear damage resolution guidelines.
Important Notice: Continuous Unboxing Video
Please record a continuous unboxing video when opening your ARANYAA package. This video is mandatory and required by our verification team to validate any transit or damage claim.
No Return Policy
At ARANYAA, every piece is carefully inspected and packed with multi-layered protective packaging before dispatch to ensure that you receive your order in pristine, flawless condition.
We do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, personal preference, or any other reason other than a genuine product damage issue verified by our team.
Damaged Product Claims (Within 24 Hours)
If you receive a product that is damaged, defective, or physically damaged during transit, you must contact ARANYAA within 24 hours of delivery.
Evidence Required to Report a Damaged Product:
- Clear photographs highlighting the specific damaged or defective area.
- A complete unboxing video, recorded continuously from the initial opening of the sealed courier packaging.
- Order number and customer purchase details.
- Photographs of the outer packaging box/bag, shipping label, and product tags intact.
Our quality assurance team will review the submitted evidence to verify authenticity and determine whether the issue qualifies for a return/replacement.
Eligibility for Damage Return
A damaged product may be accepted for return only if all of the following conditions are met:
Condition 1
The damage is officially verified by the ARANYAA quality team.
Condition 2
The product has not been worn, altered, washed, repaired, or used in any manner.
Condition 3
All original brand tags, packaging, dust bags, and accessories remain intact.
Condition 4
The damage is reported within 24 hours of delivery confirmation.
Non-Returnable Reasons
Returns, exchanges, or refunds will not be accepted for any of the following:
- ×Change of mind or personal preference.
- ×Change in colour preference or styling choice.
- ×Change in design preference after order placement.
- ×Incorrect size selected by the customer (please consult our Size Guide prior to placing an order).
- ×Minor variations in colour, embroidery, texture, or fabric weave that are natural and inherent characteristics of authentic handcrafted or artisanal handloom products.
- ×Products that have been worn, used, washed, altered, repaired, or mishandled by the customer.
- ×Delay in reporting the damage beyond the 24-hour delivery window.
Approval & Resolution
Once the damage claim is thoroughly reviewed and approved by our team, ARANYAA may offer a replacement, repair, or refund, depending on the nature of the issue and product availability.
The final resolution and remedy will be determined by ARANYAA after physical inspection of the returned product at our facility.
Need to Report a Damaged Delivery?
Our concierge team is available Mon–Sat to assist you with order verification.